TERMS & CONDITIONS

We try our best to make sure that all information on our website, including descriptions of
our products and listed prices are accurate at all times. However, if we do make a mistake
we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order
we’ll do our best to let you know.
Our constant effort is to ensure that all items you see are as close as possible to the
photographs shown, but, since they are not mass-produced, and many of them are either
handmade from natural materials or hand-finished, slight variations in colour and size may
occur. We hope that you understand this and appreciate the skill and craftsmanship required
to make such high quality products.
We take the utmost care to ensure that product information and colours are accurate. Due to
the limitations of the photographic process, goods may not be exactly the same colour as
shown on our website.
Therefore please consider all the pictures and images on our website for illustration purposes
only.
We will do our best to check our website for viruses but we do not warrant that the website is
free of viruses or other malicious content.
Product availability
All products are subject to availability and so we may not be able to supply your order. In
unforeseen circumstances and with or without notice we may have to stop selling products
through SOFIA ITALIAN FURNISHINGS either temporarily or permanently.
We will not be liable for any losses you sustain as a result of updating or modifying our
website.
Eligibility to order products
You can only purchase from SOFIA ITALIAN FURNISHINGS if you are aged 18 or over
and a resident of the United Kingdom. You will need an active email address and a telephone
number so that we can easily contact you.

All products sold through SOFIA ITALIAN FURNISHINGS are intended for domestic use
only: products are not suitable for commercial or industrial use unless expressly stated.
Placing your order
Your order counts as an offer to purchase goods from us.
After placing your order, you will receive an invoice by email. This contains details of the
products you have ordered and the total cost of the order (including delivery). It also
constitutes the VAT receipt for your product(s). Please keep it in a safe place as we may ask
you for information from it in any correspondence.  If you do not receive this email please
contact us, so that we may investigate and confirm that your order has been placed
successfully.
Order acceptance
Acceptance of your order will take place when we despatch the product(s) to you. Until we
despatch the product(s), no contract will have been formed between us.
Although we hope to be able to supply all products ordered, we reserve the right, at our
discretion and without the need to give reasons, not to accept any offer at any time. If we
refuse your order we will let you know as soon as reasonably possible.
Payment
You can pay with all major credit and debit cards. We also accept PayPal for orders made
online for delivery in the UK.
We will take payment from your card at the time you place your order. Taking payment does
not mean we have accepted your order and if for any reason we are unable to accept your
order we will provide you with a full refund within 14 days.
Pricing
Unless otherwise stated all prices shown at SOFIA ITALIAN FURNISHINGS are inclusive
of VAT at 20% and other applicable taxes. The product prices shown do not include the
delivery fee, which will be added to your total order price.
We reserve the right to adjust prices, products and special offers at our discretion.
If we discover an error in our pricing we will inform you as soon as possible and you will
then be given the option of cancelling or re-confirming your order at the correct price.

If for any reason we are unable to contact you using the contact details you have provided we
will treat the order as cancelled and notify you by email.
Any cancelled orders will be refunded within 14 days of notice of the cancellation.

Delivery & Returns
When our Delivery Service is sub-contracted to trusted transport service providers we’ll
always remain responsible for the performance of the Delivery Service.
Delivery charges
Please note the Delivery prices detailed in any SOFIA ITALIAN FURNISHINGS printed
material are subject to change in accordance with the prices on Sofiaitalianfurnishings.co.uk.
Delivery dates
Any date or period for delivery shall be considered as indicative only, although it is our
policy to try to fulfil all orders within the date or period of delivery shown on our website.
We will try our best to meet the delivery date, however there may be times where we are
unable to do this and your confirmed delivery date will be different. We would advise you
not to make any plans to accept your delivery, for example booking time off from work.
Our liability
In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident,
major traffic delays or severe weather) we will do our best to contact you to rearrange an
alternative delivery. We will not be responsible for any losses (including loss of revenue,
profits, anticipated savings, goodwill or business opportunity, for any injury to your
reputation) incurred due to a delay in delivery arising out of any cause beyond our control.

Delivery restrictions
Unless otherwise agreed, all orders will be delivered right to your doorstep.
In case we agree to deliver the products to your room of choice, before the delivery please
ensure that there is sufficient access and space and that any staircases and lifts providing

access are suitable for the delivery. Please move fragile objects which could be damaged
during the delivery, such as lights, vases, and pictures. Every effort will be made to deliver
the products to your room of choice, provided it is safe and practical to do so. However, if
our delivery team believe it is unsafe to deliver the products to this room, then an alternative
room will be agreed with you where possible.
If our delivery team consider that delivery to the room of your choice is likely to cause
damage to the products or to the property, they will let you know and record the concern on a
delivery document. You can still accept the delivery but we will not be liable for any damage
caused to the products or the property. However, our delivery team will take reasonable care
when delivering the products.
Our delivery team are not permitted to and will not: remove doors, windows, doorframes etc.
in order to complete the delivery. You must arrange this before the delivery takes place. Our
delivery team do not carry any specialised lifting equipment and will not unpack or assemble
delivered products or remove any packaging. Our delivery team will not remove their
footwear whilst making deliveries. If you are concerned about possible damage to flooring,
please make sure you cover the flooring with protective sheets.

Please note that any changes you make to your order after your order has been placed might
have an impact on the delivery service we can offer and the price of the delivery.
Important information
In case we agree to deliver the products to your room of choice, when you arrange your
delivery, we will ask you to provide certain information. This information will be recorded on
the delivery document and the delivery will take place at the delivery address you specify. If
you provide us with incomplete, incorrect or inaccurate information or instructions, we may
cancel the delivery by giving you written notice.
You are responsible for ensuring that you are available to accept delivery. If you are not,
there must be an adult available who is capable of receiving delivery on your behalf, and you
agree that we can rely on their instructions as if they were your own.

In case we agree a time and a date for a delivery, our delivery staff are not permitted to leave
the order unless you or someone on your behalf is present at the time of the delivery. If you
are not at home we or our service partner will try to contact you to make another

appointment. Please note that this will result in a new service order and is therefore
chargeable. Upon delivery, our delivery staff will ask permission to take pictures of the goods
delivered. All pictures will be stored in accordance with Data protection legislation.
On delivery, check the condition of the packaging and whether the correct number of
packages have been delivered. If there are any issues, let us know in writing immediately,
providing us detailed pictures of the problem occurred. Missing products will be re-ordered
and damaged/incorrect products will be returned and replaced and delivered free of charge.
Damaged items
If items within packaging are faulty or damaged, please notify us immediately by email or
phone providing us detailed pictures of the problem occurred. Please keep any damaged
products so that we can inspect at a later date. If you dispose of any damaged product before
we have had the opportunity to inspect it, then this could affect any claim. We will always
attempt to replace any damaged product. However, if we are unable to do so we will refund
you with the full amount you have paid for the product(s) together with any relevant delivery
charges. Nothing in these terms affect your statutory rights.

Cancellation
You can return new and unused product(s) within 14 days of receiving your order, subject to
the limitations set out in these Terms and Conditions. SOFIA ITALIAN FURNISHINGS will
provide a refund for product(s) returned with the original proof of purchase, in new and
unused condition and with the original packaging. You are responsible for any costs incurred
in the returning of the product(s) unless the product is faulty. SOFIA ITALIAN
FURNISHINGS will refund the price paid for the goods via the original payment method.
A refund may be refused if the product(s) returned are not able to be sold, or the value of the
refund reduced if the product(s) are not able to be sold at full retail value as a result of you
handling the product(s) in such a way that the product(s) are no longer saleable at full retail
value. SOFIA ITALIAN FURNISHINGS at its sole discretion, may reduce your refund to
reflect any reduction in the retail value of the goods. Any refund and reduction will be
proportionate to the retail value of the product(s) in the condition returned.
Before returning an order, please contact us in writing and provide us with the number and
date of your invoice.

Returns Address:
Sofia Italian Furnishings
Meiron Cottage
Park Road
Southborough
TN4 0NU
Exclusions
There are certain circumstances, where at our sole discretion we are not able to accept
returns, cancel orders or offer a refund. These exclusions are as follows:

 where you do not have proof of purchase;
 where the product(s) are returned without full packaging;
 where the product(s) are not returned in a saleable condition; and
 where the product is a custom-made product(s) (including worktops) or any other
product(s) to which the exclusions in regulation 28 of the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013, apply (unless
the product(s) is faulty or unless there is any other breach of your statutory rights).
Our liability
Our entire liability to you under these general terms and conditions and returns policy shall
not exceed the price paid for the goods you have purchased through SOFIA ITALIAN
FURNISHINGS.
We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or
business opportunity, for any injury to your reputation or for any losses that are not
reasonably foreseeable by both of us at the time your purchase is made or your order is
accepted.
Despite the limitations in paragraphs above, we do not in any way limit our liability to you
for death, personal injury or fraud.

Where you buy as a consumer, these general terms and conditions and the returns policy will
not affect your rights under law which cannot be otherwise excluded. For more information
contact your local Citizens Advice Bureau.
Waiver
If you breach these terms and conditions or the returns policy and we take no action, we will
still be entitled to use our rights and remedies in any other situation where you breach these
terms and conditions or Returns policy.
Disputes
In the event you have a complaint regarding a product or service purchased from SOFIA
ITALIAN FURNISHINGS, please contact us.
Alternatively, if your complaint is regarding products or services purchased from SOFIA
ITALIAN FURNISHINGS and you are not satisfied with the resolution we have provided,
the EU Online Dispute Resolution platform is available
at https://ec.europa.eu/consumers/odr/.
Governing Law
If you are a consumer, please note that these general terms and conditions, their subject
matter and formation, are governed by English law. You and we both agree to that the courts
of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of
Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident
of Scotland, you may also bring proceedings in Scotland.

If you are a business, these general terms and conditions, their subject matter and their
formation (and any non-contractual disputes or claims) are governed by English law. We both
agree to the exclusive jurisdiction of the courts of England and Wales.
Date updated: 03/03/2021